Terms and conditions
The following methods of payment are accepted in Nivaagaards Malerisamling’s web store: MasterCard, Maestro, Visa, Visa electron, JCB, American Express, Dankort and Visa/Dankort.
Once you have placed an order through our web store, you will receive an order confirmation by e-mail. We aim to ship the ordered items within two business days from the receipt of orders paid by Dankort or credit card. All items are subject to availability.
Shipping & delivery
Delivery in Denmark:
Max.1.000 g: DKK 45
Max. 2.000 g: DKK 55
Højst 5.000 g: DKK 105
Delivery to the rest of Europe, the Faroe Islands and Greenland:
Max. 1.000 g: DKK 80
Max. 2.000 g: DKK 110
Max. 5.000 g: DKK 300
Delivery to other countries:
Max. 1000 g: DKK 80
Max. 2000 g: DKK 110
Max. 5000 g: DKK 550
Nivaagaards Malerisamling reserves the right to attach an additional shipping & delivery charge to large orders exceeding 5 kg.
All prices in the web store incl. 25% VAT. Customers outside the EU can contact their local customs office to get the Danish VAT charge refunded. Customers within the EU with an EU VAT number must provide their VAT number in order to avoid being charged VAT as per the reverse charge mechanism. Danish companies with a CVR number can deduct the VAT from their purchase.
Returns and exchange policy
All items may be returned within 14 days of receipt. The item must be intact and must also be returned in its original packaging together with a copy of the order confirmation. Nivaagaards Malerisamling will, within 14 days, refund the price of the item incl. shipping costs for the original delivery (return delivery costs are borne by the buyer). This amount will be transferred directly to your bank account. You must therefore state your bank registration and account number on the copy of the order confirmation. If you would like to exchange an item, you can return the item with a copy of the order confirmation and a note specifying what you would like to exchange the item with. Returned items must be sent to: Nivaagaards Malerisamling, Att. Museumsbutikken, Gammel Strandvej 2, DK-2990 Nivå. We do not accept parcels sent by COD or to pick-up points.
If, upon receiving the item, you identify any faults or defects, you must contact Nivaagaards Malerisamling within 8 days of receipt. Once you send an e-mail stating the order number to firstname.lastname@example.org explaining the issue, we will send you a return package label (covering the costs of the return shipment). The replacement item will be shipped as soon as we have received the returned item. All items are sold with a 2-year warranty in accordance with the Danish Sale of Goods Act. The warranty applies to defects in the material and/or manufacturing. The warranty does not cover defects or damages that occur as a result of inappropriate use of the item. After 6 months of receipt of the item, however, the recipient must be able to prove that any damage that has occurred is due to a manufacturing defect.
Online purchases are subject to the rules laid down in the Danish Marketing Practices Act on certain consumer agreements.
Processing of personal data
Personal data such as your name, address, telephone number, etc. are treated confidentially and used to process your order. Legislative requirements stipulate that we must retain your personal data for a period of five years.